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Southwest Airlines is proud of its customer-focused strategy, which includes its refund policy. Southwest refund policy , designed to provide flexibility and simplicity, ensures that travellers have options for cancellations and unsold tickets. Recognising the ever-changing nature of travel plans, Southwest offers both refundable and non-refundable ticket options. Refundable tickets guarantee a complete cash refund to the original mode of payment, with no cancellation fees or penalties. Non-refundable tickets can be converted into Travel Funds that can be used for future Southwest trips within a year.
Furthermore, if Southwest Airlines is at fault for flight cancellations or substantial delays, passengers may be entitled to a refund to their original method of payment. To fully understand the refund options available, it is necessary to review the specific terms and conditions associated with your ticket and circumstances. Southwest's refund policy reflects its commitment to customer satisfaction by providing straightforward choices for changing travel plans.